Our Story

Jali BPO was founded on the belief that aftercare is a critical, yet often overlooked, part of the patient journey. In today's fast-paced healthcare landscape, we saw an opportunity to bridge the gap between hospital treatment and long-term wellness. Our journey began with a focus on leveraging technology, specifically data analytics and AI to revolutionize how healthcare providers support their patients post-treatment.

We realized that our innovative approach could be applied to a wider range of services. This led us to expand into providing comprehensive business process outsourcing (BPO) services, including superior customer contact centers and strategic customer acquisition and retention.

Today, Jali BPO stands as a pioneering force, not just in healthcare support but in business services as a whole. We have built a reputation for operational excellence by consistently prioritizing a data-driven, patient-centric, and customer-focused approach.

Our Mission

Our mission is to empower healthcare organizations and businesses to achieve sustainable growth and excellence. We do this by delivering innovative, technology-driven solutions that enhance patient outcomes, improve operational efficiency, and build stronger customer relationships. We are committed to redefining the standards of care and service, ensuring that every patient and customer feels valued, informed, and supported throughout their journey.

Our Vision

To be the global leader in healthcare and business process support, setting the standard for innovation and excellence by seamlessly integrating technology with compassionate, human-centered service.

Our Impact

We deliver measurable results that drive growth and transformation. Our case studies demonstrate how our tailored solutions help clients overcome challenges and achieve their strategic objectives.

PENDA HEALTH

Challenge:

Penda Health was struggling with high readmission rates for patients with chronic conditions.

Solution:

Jali BPO implemented a personalized aftercare program using our telehealth platform, providing automated check-ins, educational content, and proactive follow-up calls.

Result:

Within six months, Penda Health saw a 25% reduction in readmission rates, and patient satisfaction scores improved significantly.

LAYD HEALTH STORE

Challenge:

Layd Healthstore struggled to commercialize their health content due to an inefficient sales and payment process.

Solution:

Jali BPO implemented a seamless payment mechanism and integrated an AI chatbot on WhatsApp to handle customer interactions and transactions automatically.

Result:

The automated system led to a significant increase in sales, as shown in the chart below, and enhanced client trust.

PREMIER CARE TRAINERS

Challenge:

As a new training facility in Nairobi, Premier Care Trainers lacked a digital presence, limiting their ability to acquire trainees and manage bookings efficiently.

Solution:

Jali BPO provided an end-to-end digital solution, including a professional website with an integrated online booking and payment system, and a targeted digital marketing strategy.

Result:

This comprehensive approach established a powerful online brand, leading to a steady stream of new enrollments and positioning them as a key player in Nairobi's medical training sector.