Jali Mindcare Privacy Policy

Effective Date : [As from the first  date of consultation and henceforth]  

Welcome to Jali Mindcare, a product of JALI MINDCARE LTD("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, telemedicine services, and virtual health consultations (collectively, the "Services").  

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.  

INFORMATION WE COLLECT 

We may collect the following types of information:  

• Personal Information

- Name, date of birth, gender, and contact details (email address, phone number, and physical address).  

- Government-issued identification (e.g., national ID, passport) for verification purposes.  

- Payment information (e.g., credit card details) for processing transactions.  

• Health Information

- Medical history, symptoms, diagnoses, treatment plans, and other health-related data.  

- Information shared during virtual consultations, including video, audio, and chat transcripts.  

- Prescription details and medication history.  

• Technical Information

- IP address, browser type, device information, and operating system.  

- Usage data, such as pages visited, time spent on the site, and links clicked.  

- Cookies and similar tracking technologies (see Section 5 for more details).  

• Other Information  

- Feedback, reviews, and survey responses.  

- Any other information you voluntarily provide to us.  

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:  

- To provide and improve our Services, including telemedicine and virtual consultations.  

- To verify your identity and ensure the security of your account.  

- To process payments and manage billing.  

- To communicate with you about appointments, updates, and promotional offers.  

- To personalize your experience and tailor our Services to your needs.  

- To comply with legal and regulatory requirements.  

- To conduct research and analysis to improve mental healthcare delivery.  

HOW WE SHARE YOUR INFORMATION

We do not sell your personal or health information. However, we may share your information in the following circumstances:  

-With Healthcare Providers: To facilitate your treatment and care.  

-With Third-Party Service Providers:For payment processing, data storage, and IT support.  

-For Legal Reasons: To comply with laws, regulations, or court orders.  

-In Case of Emergency:To protect your vital interests or those of others.  

- With Your Consent: For any other purpose with your explicit permission.  

DATA SECURITY

We implement industry-standard security measures to protect your information, including:  

•  Encryption of data in transit and at rest.  

•  Regular security audits and vulnerability assessments.  

•  Access controls to limit who can view your information.  

•  Training for staff on data protection best practices.  

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.  

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our Services.  

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your information:  

1. Access:Request a copy of the information we hold about you.  

2. Correction: Request corrections to inaccurate or incomplete information.  

3. Deletion: Request deletion of your information, subject to legal requirements.  

4. Restriction:Request restrictions on how we use your information.  

5. Objection:Object to certain uses of your information, such as for marketing purposes.  

6. Data Portability:Request a transfer of your information to another organization.  

To exercise these rights, please contact us at jalimindcare@gmail.com .  

RETENTION OF INFORMATION

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.  

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THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.  

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will take steps to contact the associated senior or  delete it.  

CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.  

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by filling your details and concerns below: